At Layour Formal Wears, we strive to ensure your satisfaction with every purchase. We understand that sometimes items may not fit or meet your expectations, which is why we offer an exchange policy to accommodate your needs.
1. Eligibility:
To be eligible for an exchange, the item(s) must be in its original condition, unworn, unwashed, with tags attached, and in the original packaging.
Exchanges are only available for items purchased directly from Layour Formal Wear
Requests for exchanges must be made within 2 days of delivery.
2. Exchange Options:
We do not offer refunds. However, eligible items can be exchanged for a different size, colour, or style, subject to availability.
If the desired item is unavailable, a store credit will be issued for future purchases.
3. Process:
To request an exchange, please contact our customer service team within the specified timeframe.
Provide your order number, details of the item you wish to exchange, and the desired replacement size, colour, or style.
Our customer service team will provide further instructions on how to return the item(s) for exchange.
4. Conditions:
Items must be returned in their original condition, with all tags attached and in the original packaging.
We reserve the right to refuse exchanges if the returned items do not meet our eligibility criteria.
5. Exceptions:
Clearance items, final sale items, and personalized products are not eligible for exchange.
Exchanges for items purchased during promotional events may be subject to additional terms and conditions.
6. Shipping:
Customers are responsible for the cost of return shipping unless the exchange is due to an error on our part.
We recommend using a trackable shipping method to ensure the safe and timely delivery of the returned item(s).
7. Warranty:
Items covered by a manufacturer’s warranty due to defects will be exchanged according to the terms of the warranty.
8. Policy Updates:
We reserve the right to update or modify this exchange policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from Layour Formal Wears, you agree to abide by the terms and conditions of this exchange policy.
If you have any questions or concerns regarding our exchange policy, please contact our customer service team for assistance.
Layour Formal Wears strives to ensure your satisfaction with every purchase.
Thank you for choosing Layour Formal Wears. We aim to provide a seamless delivery experience for our customers. Please read our delivery policy carefully:
1. Shipping Methods: We offer various shipping methods to accommodate your needs, including standard and expedited delivery options.
2. Shipping Costs: Shipping costs are calculated based on factors such as delivery location, package weight, and selected shipping method. The shipping fee will be displayed at checkout.
3. Delivery Timeframes: Estimated delivery times vary depending on your location and selected shipping method. We aim to deliver your order within the specified timeframe, but please note that unexpected delays may occur due to factors beyond our control.
4. Order Processing: Once your order is placed, our team will process it promptly. You will receive a confirmation email with your order details and tracking information once your order has been dispatched.
5. Tracking: You can track the status of your order using the provided tracking information. If you have any questions or concerns about the delivery status, feel free to reach out to our customer support team.
6. Delivery Address: Please ensure that the delivery address provided is accurate and complete to avoid any delivery issues. We are not responsible for delays or delivery failures caused by incorrect address information provided by the customer.
7. Delivery Confirmation: Upon successful delivery of your order, you will receive a delivery confirmation email. If you are unavailable to receive the package, the courier may leave a delivery notification with further instructions.
8. International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs clearance procedures and additional fees, which are the responsibility of the recipient.
If you have any questions or require assistance regarding our delivery policy, please don’t hesitate to contact us.
Welcome to Layour Formal Wears, where we prioritize the protection of your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. Here’s how we handle your data:
1. Information Collection: We collect personal data, including but not limited to name, email address, and payment details, solely for the purpose of fulfilling orders and improving your shopping experience.
2. Use of Information: Your data is utilized for order processing, personalized services, and occasional promotional communications if you opt-in.
3. Information Sharing: We may share your information with trusted third-party service providers for order fulfilment and legal compliance under POPIA.
4. Data Security: Stringent security measures are in place to protect your data from unauthorized access, alteration, or disclosure.
5. Your Rights: You have the right to access, rectify, and delete your personal information. You can also opt-out of promotional communications.
6. Children’s Privacy: Our services are not directed at individuals under the age of 18, and we do not knowingly collect their personal information.
7. Policy Updates: Any changes to this policy will be promptly communicated on our website, and your continued use of our services constitutes acceptance of these updates.
8. For further inquiries regarding our privacy practices or to exercise your rights under POPIA, please contact us.
Welcome to Layour Formal Wears! These terms and conditions outline the rules and regulations for the use of our website. By accessing or using our website, you agree to comply with these terms. Please read them carefully.
1. Intellectual Property:
The content, design, and layout of this website are protected by copyright and other intellectual property rights.
You may not reproduce, distribute, or modify any content from this website without prior written permission from us.
2. User Accounts:
To access certain features or make purchases on our website, you may be required to create a user account.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Product Information:
We make every effort to ensure the accuracy of product descriptions, images, and prices. However, we do not guarantee that all information on the website is error-free or up-to-date.
We reserve the right to modify or discontinue any product without prior notice.
4. Orders and Payments:
By placing an order on our website, you agree to pay the specified price for the selected products, including any applicable taxes and shipping fees.
Payment processing is handled securely through our chosen payment gateway. We do not store your payment information on our servers.
5. Shipping and Delivery:
Please refer to our Delivery Policy for information on shipping methods, costs, and delivery timeframes.
6. Returns and Refunds:
Our Returns and Refunds Policy outlines the terms and conditions for returning products and requesting refunds. Please review this policy before making a purchase.
7. Limitation of Liability:
We are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of this website or the products purchased through it.
Our liability is limited to the extent permitted by law.
8. Governing Law:
These terms and conditions are governed by the laws of South Africa. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
9. Changes to Terms:
We reserve the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website.